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People — Approach
People / Approach

How we think about our work, our role and our impact.

Who we are, what we hold ourselves to, and the commitments that shape how we work with our clients, our associates, and the people our work is ultimately for.

We work together with people and organisations in ways that support meaningful change.

Change is driven by the people, communities and organisations doing the work. Our role is to contribute the evidence, learning and insight that strengthens their efforts, grounded in local knowledge and lived experience.

It is used to inform better decisions, stronger results and, ultimately, improvements in people's lives.

Cityscape

What matters to us.

01

Craft.

We take pride in what we do and we care about getting it right. Our work is thorough, considered and built to stand up to scrutiny. Detail matters because decisions depend on it.
02

Honesty.

We are prepared to work on difficult problems in uncomfortable spaces. Our clients trust us because we are open and straight talking, whilst remaining empathetic and respectful. Evidence should lead the way.
03

Curiosity.

We listen and learn. Our approach is to dig into how and why things work, not just whether they work. Finding the right questions to ask is key to turning tangled realities into clear and useable insight.
04

Partnership.

We believe good people, given the right support, can change things for the better. Our relationships with clients, associates and partners go beyond resourcing. We care about who we work with, how they experience working with us, and what happens after we leave.

We are committed to locally led development.

We want to be more intentional about how we incorporate the knowledge, experience, and participation of local actors into our work. Priorities, activities and results are best shaped by those closest to them, leading to more effective and sustainable outcomes.

RelationshipsBeyond the projectLasting relationships with associates that outlast individual assignments.
TeamsBalanced by contextTeams that value contextual expertise as much as technical method.
AccountabilityTo communitiesMindful of our responsibility to the communities our clients serve.

A gender and social inclusion lens, across everything we do.

We pay attention to power, and to whose voices are heard and whose are missed. Wherever we can, we design participatory approaches that reach a wide range of stakeholders, align our work with gender equality, diversity and social inclusion, and stay accountable to affected communities as well as the organisations commissioning the work.

Coastal landscape at dusk — outrigger boat moored off a palm-lined shore

Supporting the transformation to a climate-resilient world.

Complex socio-ecological problems often defy tidy logic models and reductive technical solutions. We use resilience thinking to explore how systems absorb, adapt and transform with change, and bring an intersectional lens to understand how different people and groups relate to, and are affected by, climate change.

We work across silos with our clients and partners connecting climate to health, forced migration and conflict, co-creating evidence and learning that supports long-term, system-wide change. We are also committed to reducing the environmental impact of our own operations, guided by an employee Climate Crisis Team that researches the choices that move us towards climate neutrality.

A specialist partner, not a generalist consultancy.

For organisations working towards lasting change in complex settings. We work alongside our clients to understand the system before recommending action, asking the harder questions, and being honest about what the evidence can and cannot tell us. Our work is geared towards use. We are not interested in producing reports that sit on shelves. Everything we do is designed to sharpen the decisions and to deepen the impact our clients are working to achieve.

Since 199830 years of experienceWorking for the key organisations in the space and developing long-running relationships with leading experts.
Track recordOver 1200 projectsSpanning local to global, short-term to multi-year, and a range of topic areas.
Pen and paper on wooden table

Our governance model allows staff to help shape the company direction, play a role in decision making and keep us on course to achieve our mission. We work collectively to create a healthy business that provides good value to our clients, is fair to those who we work with, and create a culture where employees can make a difference.

StructureEmployee ownership trustWe are accountable to each other and to the work, rather than external business interests.
CharacterSelf-awarenessWe have a strong sense of who we are and why we do the work.
PerspectiveThe long viewWe have the freedom to focus on long-term stability rather than short-term gain, allowing for more ethical, equitable and sustainable growth.

Held to standards beyond our own.

We approach our work with humility and aim to practice what we preach, seeking out external measures of progress and accountability. We invest time to help our staff grow, to ensure our working practices and technology are secure and fit for purpose, and to honour the shared principles set out by those we work with. The memberships, certifications and commitments we are independently assessed against and opt to renew.

Member

UN Global Compact Network UK

Proud members, committed to the Ten Principles on human rights, labour, environment and anti-corruption.

Certification

Cyber Essentials Plus

Independently certified to the UK government-backed standard for cyber security and data protection.

Signatory

Women’s Empowerment Principles

A signatory to the WEPs, advancing gender equality across our work and our own workplace.

Professional standard

Chartered Management Consultant (ChMC)

Our consultants are trained to the Chartered Management Consultant Award (MCMI ChMC), supported and managed by the CMI and the MCA.